Effective Date: January 1, 2023
While using our Services, we may ask you to provide us with certain personal information ("Personal Information"). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to an individual or household.
We collect information from you both when you provide it voluntarily and automatically when you use our Services. We may also collect Personal Information from other sources, as described below.
We may collect Personal information and device information when you use our Services, register for an account, make a purchase, provide us information on a web form, telephone, or online chat, update or add information to your account, when you otherwise correspond with us, engage or connect with us through one of our social media pages, or chat with a customer support specialist. Please remember that any information that is disclosed in public comments, forums or other areas enabling other users to submit comments ("Forums") becomes public information, is not maintained or treated as confidential, and you should exercise caution when deciding to disclose your Personal Information.
In addition, we may collect Personal Information about you from third parties in connection with our Services, including from the following sources:
- Our customers: when we provide services for our customers
- Service providers (including hosting providers, shipping partners, product manufacturers and payment processors)
- Data analytics service providers
- Email, chat and other communications service providers
- Customer service providers
- Customer Service Contact Center
- Advertising providers
- Social media platforms
- Promotional partners
INFORMATION WE COLLECT
We may collect the following categories of Personal Information from you, which are the categories of Personal Information that we have collected within the last 12 months, depending on your interactions with our Services and the choices you make, as further described below:
- Identifiers. Your name, email address, postal address, unique personal identifier, and Internet Protocol (IP) address.
- Interactions. Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories.
- Internet or other electronic network activity information. For example:
- Browse history. Data about the webpages you visit, such as which pages you have viewed and times you have accessed pages, as well as pages you visited before or after accessing our Services.
- Search history. Data about the search terms you enter.
- Device, connectivity, and configuration data. Data about your device and nearby networks, including regional and language settings.
- Geolocation data. Data about your device's location, which is inferred from your IP address and your postal address.
- Protected Health Information. In order to provide our Services and products to you, the Services may access and process Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Our use of PHI is governed by separate terms and conditions between ABB and our covered entity customers. PHI should only be submitted through the Services as permitted or required for use of the Services. Our covered entity customers are responsible for ensuring any submitted to us is submitted in accordance with your Notice of Privacy Practices.
- Demographic data. Data about you such as your age, country, preferred language and other data reflecting your consumer's preferences, characteristics, preferences.
Registering for an account is a service provided.
This is the Personal Information that is provided by you or collected by us to enable you to login and/or access your account and our Services. This includes your name, address, email address, and phone number.
You also have the option to provide us with some additional Personal Information in order to make your account more personalized or in order to store payment token for future purchases.
Newsletter Registration Information
This includes any information that you choose to provide to us through Social Media forums through our Services.
Consultation and Customer Service Information
This includes any information that you choose to provide, whether by phone, email, or chat, to our sales representatives, customer service representatives.
Payment and Purchasing Information
We may collect such Personal Information if you make a purchase through our Services. The exact Personal Information collected will vary depending on the payment method but may include information such as:
- Credit or debit card type, expiration date, and certain digits of your card number;
- Billing and shipping addresses;
- Postal code; and
- Phone number.
We may also collect information concerning the products purchased or considered, or other purchasing or consuming histories or tendencies.
When you initiate or request a product return, refund or exchange, we may collect information from you in order to process your request and help prevent fraud, including information from your government-issued ID (e.g., name on ID, ID number).
We may collect such Personal Information when you provide feedback or post on a forum through our Services, including if you leave a comment on articles posted on the Services.
- Date of birth
Third Party Data
This includes both Personal Information and non-personally identifiable data from our affiliates, customers, partners or vendors, data brokers or public sources.
We may collect general location information if you use features on our Services that provide location-based services.
We may use protected health information to create information that is deidentified in compliance with 45 C.F.R. § 164.514(a)-(b). We may use, disclose, market, or sell such deidentified information for any lawful purposes, without restriction, provided that the information does not include any key or other mechanisms that would enable the information to be identified.
This can be Personal Information and non-Personal Information that is collected about you when you are using our Services, and this may include:
- Information about your interactions with our Services, which includes the date and time of any information you enter into our Services and your interactions with other users of our Services and what content or features you interacted with.
- User content you post to our Services including messages you send and/or receive in the platforms and your interactions with our customer service team and other users.
- Technical data which may include URL information, cookie data, web beacons and other tracking technology information, your IP address, the types of devices you are using to access or connect to our Services, unique device IDs, device attributes, network connection type and provider, network, browser type, language, and operating system.
Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use our Services, which are unique to your device or account. Cookies make it easier for you to use our Services by saving your preferences so that we can use these to improve your next and subsequent visits to our Services – for example, remembering your login information. Cookies help us learn which areas of our Services are useful and which areas need improvement.
- To enable certain functions of the Services;
- To provide data analytics on users' use of the Services;
- To ensure our Services features are working correctly; and
- To show you content and advertising that is relevant to your interests.
We use both session and persistent cookies with the Services. A persistent cookie retains user preferences for a website, app or service, allowing those preferences to be used in future use sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use different types of cookies in connection with our Services:
- Essential cookies. These are cookies that are required for the operation of our Services. They include, for example, cookies that enable you to navigate and use the Services. Without these cookies, certain features and areas of the Services will not be available to you.
- Functionality and Analytics cookies. We use these cookies to recognize you when you return to our Services and to track information about how the Services are used so that we can make improvements (for example, to recognize and count the number of visitors and to see how visitors move around our website when they are using it). We may also use these cookies to test new pages, features, or functionality on the Services to see how our users react to them. Like many websites, we use analytics, including Google Analytics. You may find out more about how Google Analytics collects and processes data by visiting “How Google uses data when you use our partners' sites or apps” found here. By using our Services, you consent to the processing of your Personal Information by Google as described here https://policies.google.com/technologies/partner-sites and in Google's privacy notice. You can control the information provided to Google and opt out of certain ads provided by Google by using of the of the methods set forth in https://www.google.com/policies/privacy/partners/ or use the Google Analytics opt out browser add-on at https://tools.google.com/dlpage/gaoptout?hl=en.
- Targeting / Advertising cookies. These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content, advertising and communications. They remember that you've visited our Services and help us understand usage of our Services, as well as what solutions you might be interested in so that we can help you get what you need. Some of these cookies are from third parties that collect information about users of our Services in order to provide advertising (through our Services, including email marketing to you, and elsewhere) based on users' online activities (so-called “interest-based advertising”) on our Services and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g., websites visited, time of visit) across different websites and over time, and they may use the information they collect on our Services to provide you ads (from us and other companies) across the internet.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, and some of our pages might not display properly.
- For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
- For the Internet Explorer web browser, please visit this page from Microsoft: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
- For the Safari web browser, please visit this page from Apple: Manage cookies and website data in Safari on Mac - Apple Support (CA)
- For any other web browser, please visit your web browser's official web pages.
Pixels, Web Beacons. We or third-party partners may use invisible pixels or beacons on our Services to count how many users access or use certain pages, features or content. This information is collected and reported in the aggregate. We may use this information to improve our current Services offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of our Services.
We may collect and use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Services – including via cookies, pixels and web beacons – for purposes that include data analysis, improving our Services, advertising, and developing new features and functionality within our Services.
HOW WE USE INFORMATION
- To provide, maintain, personalize and improve our Services.
- To respond to your questions and requests.
- To maintain appropriate inventory of products.
- To communicate with you regarding our Services and notify you about changes to our Services.
- To allow you to participate in interactive features of our Services when you choose to do so.
- To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.
- To provide you with advertising content in which we think you will be interested.
- To gather analysis and assess trends and interests.
- To administer any sweepstakes, contest, giveaways or promotions that we offer, and you choose to participate in.
- To invoice you, process payments and provide you with the products purchased.
- To process returns.
- To provide customer support.
- To monitor the usage of our Services.
- To provide, maintain, personalize, and improve our Services.
- To provide you with content in which we think you will be interested.
- To provide you with location-based services.
- To gather analysis and assess trends and interests.
- To optimize the display of our Services on your device.
- To create, maintain and personalize your account with us.
- To monitor the usage of our Services.
- To administer manufacturer promotional programs.
- To support industry and product metrics.
- To allow you to participate in interactive features of our Services when you choose to do so.
- To detect, prevent, and address technical issues.
- To help maintain the safety, security, and integrity of our Services and technology assets.
- To comply with applicable laws, regulations, industry requirements and governmental requests.
DISCLOSING YOUR INFORMATION
We have not sold Personal Information within the previous 12 months, but we may disclose non-Personal Information with third parties in our discretion in connection with operating our Services, including with certain third parties who we engage to help us run our business and perform the services, such as under the following circumstances:
- Software and service providers, we use to manage and process your information, for example, providers of payment processing software.
- Affiliates, subsidiaries, and customers.
- Product-related service providers, such as our delivery providers, vendors, and manufacturers of our products.
- Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Services. For more information about Google Analytics, please visit https://policies.google.com/technologies/partner-sites.
- Marketing service providers we may use to communicate with you.
- Advertising service providers we may use to assist us in providing personalized advertising.
- Business partners, including promotional partners who are helping us run a joint promotion or who provide a product or service in partnership or collaboration with us.
- Internal Revenue Service and Other Taxing Authorities (e.g., if your earnings from a sweepstakes or contest exceed a certain threshold and we are required to disclose such earnings under applicable law.
- Other third parties that you expressly request us or consent to share your Personal Information with.
Additionally, we will disclose your Personal Information with third parties where required by law, where it is necessary in connection with our Services or products, or where we have another legitimate interest in doing so. We do not sell Personal Information, as applicable under the California Consumer Privacy Act. But we do “share” Personal Information for “cross-context behavioral advertising,” as defined under the California Consumer Privacy Act.
If we are subject to a merger or acquisition with/by another company, we may disclose information to them in connection with the transaction.
ACKNOWLEDGEMENT AND WARRANTY
To the extent that you provide or transmit any information, including, but not limited to, any Personal Information, any information that identifies any other individual (including without limitation name, email address and/or telephone number) and/or PHI, to ABB or its third-party service or data providers, licensors, manufacturers or distributors ("Representatives") through the Services, you warrant that (a) you are providing or obtaining only your own information or the information of others which you are authorized to provide to third parties and/or obtain from third parties on their behalf; and (b) the use and disclosure of such information by ABB and its Representatives will not violate HIPAA or other applicable law by using or disclosing the information in connection with the Services or infringe upon or misappropriate the intellectual property rights or otherwise violate the rights of any third parties.
HOW WE SAFEGUARD YOUR INFORMATION
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk. You are responsible for maintaining the confidentiality of your Services access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the “Contact Information” section below.
HOW LONG WE STORE YOUR INFORMATION
We also will retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period, except when Usage Information is used to strengthen the security or to improve the functionality of our Services or products, or we are legally obligated to retain Usage Information for longer periods.
YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION
Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us, or contacting us as set forth under "How to contact us" below. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Personalized Advertising. If you do not wish to participate in our advertising personalization programs, you can opt-out by following the directions provided within the applicable advertisement, or through disabling ad cookies through your browser settings. You may also opt out of receiving interest-based ads from Amazon, Facebook and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on our website. Please visit the links below if you wish to opt out or update your preferences:
- Amazon: https://www.amazon.com/adprefs
- Facebook: https://www.facebook.com/ads/preferences
- Google AdWords: https://adssettings.google.com/authenticated?hl=en
As noted above in "The Information We Collect About You", you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with our Services may be impaired and some features may not work as they were intended.
You can also disconnect your use of our Services from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
Depending on where you live, you may have certain rights with respect to Personal Information that we have collected and used under certain circumstances, which may include the following: *
- The right to request the following information regarding our use of your Personal Information:
- The categories of your Personal Information that we have collected
- The purposes for which we have collected or used such Personal Information.
- The categories of sources for the Personal Information we have collected about you.
- The categories of third parties with whom we have disclosed your Personal Information.
- If we have disclosed your Personal Information for a business purpose, a list identifying the Personal Information categories that each category of recipient obtained.
- If we have sold your personal information, a list identifying the Personal Information categories that each category of recipient purchased.
- The right to receive a copy of your Personal Information.
- The right to request us to erase your Personal Information when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law). In accordance with applicable laws and regulations, we may deny your deletion request under certain circumstances, and will inform you of the basis for the denial, which may include, but is not limited to, if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction or service for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
* If you are a resident of a jurisdiction where one or more of these rights are granted to you under applicable law, and you wish to exercise any such rights listed above, please contact us by either:
- Email: PrivacyOfficer@abboptical.com
If you are a California resident, see “California Business Contact Information” below for more information about exercising your California rights.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Please note that if you submit a request that pertains to Protected Health Information governed by HIPAA, our use and disclosure of your PHI is governed by HIPAA and various other state laws. HIPAA already prohibits the sale of your PHI without your express authorization. If you would like to make a request regarding your PHI, please contact your eye care provider.
CALIFORNIA BUSINESS CONTACT INFORMATION
If you are a California resident and we receive your Personal Information in the form of contact details from business events, for example as part of a business appointment (e.g., by exchanging business cards) or as part of any other form of collaboration, we may use your contact and business details to maintain our business contacts. For this purpose, we may transfer your contact details to our internal database. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), you have privacy rights with respect to your business contact Personal Information.
The processing activity may include the following categories of Personal Information:
- Your contact information (e.g., name, title, form of address or salutation, address, gender, telephone numbers, email address); and
- Details on your profession (e.g., job title, position, personnel number, place of work, branch office, department, qualifications).
This data processing is based on our legitimate business interests. We have a legitimate economic interest in maintaining contacts beyond the initial context and in using them to establish and develop a business relationship and to remain in contact with the parties concerned.
Such business contacts could also be easily processed in our email communications with you and then kept in typical business software, either centrally or on the electronic devices of our employees.
California law provides you with the following rights with respect to your Personal Information:
- The right to know what Personal Information we have collected, used, or disclosed about you.
- The right to request that we delete any Personal Information we have collected about you.
- The right to correct inaccurate Personal Information about you.
- The right to opt out of the sharing of your Personal Information for cross-context behavioral advertising.
California residents have the right to opt out of the selling and sharing of their Personal Information and to limit the use of their Sensitive Personal Information. We do not sell Personal Information, and we do not use Sensitive Personal Information for any additional purposes that are incompatible with the purposes listed above, unless we provide you with notice of those additional purposes. We do, however, share Personal Information, as defined by the CCPA.
You may submit requests to correct, delete, know specific Personal Information and/or categories of Personal Information we have collected about you, or opt-out of sharing of your Personal Information by emailing: PrivacyOfficer@abboptical.com
Verification of Your Identity
When you exercise these rights and submit a request to us, we will verify your identity by asking you to authenticate your identity via standard authentication procedures. For example, we may ask for your email address, order numbers for previous orders of our products, customer account number used to make a purchase, or the date of your last purchase from us. We also may use a third-party verification provider to verify your identity.
If you make a request under the CCPA, we will not discriminate against you in any way. For example, we will not deny you goods or services, charge you different prices or rates for goods or services, deny you discounts or other benefits or impose penalties on you, or provide you with or suggest that you will receive a different level or quality of goods or services.
We generally do not use automated decision-making technology, as that term is defined by State Privacy Laws. If we make use of automated decision-making technology, you will be informed through a separate privacy notice.
We may retain the Personal Information of California residents for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements. We strive to retain your Personal Information no longer than is reasonably necessary to carry out the purposes listed in this Notice or as required by law. We retain your Personal Information for six years following the end of your services or other business relationship in accordance with applicable law.
TRANSFER OF DATA; SPECIAL NOTICE TO NON-U.S. USERS
SENSITIVE PERSONAL INFORMATION
Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
POLICY ON CHILDREN'S INFORMATION
Our Services are not created for anyone under the age of 18 ("Children" or "Child"). By using the Services, you represent that you are at least 18 years old. If you do not meet this age requirement, then you must not access or use our Services.
We do not knowingly collect personally identifiable information from anyone under the age of 18, and we do not target the Services to children under the age of 18. Accordingly, we do not have actual knowledge about selling or sharing personal information of consumers under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under "How to Contact Us", below. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.
For more information about the Children's Online Privacy Protection Act ("COPPA"), which applies to websites that direct their services to children under the age of thirteen (18, please visit the Federal Trade Commission's website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
LINKS TO OTHER SITES AND SERVICES
GOVERNING LAW AND JURISDICTION
HOW TO CONTACT US
You can update your preferences and information by updating your contact information through our Services or contacting us at the e-mail address or phone number below. Additionally, if you have any questions or concerns about our use of your Personal Information, please do not hesitate to contact us through any of the methods below.
Mail: ABB Optical Group
Attention of: Privacy Officer
12301 NW 39th Street
Coral Springs, FL 33065