FAQs

FAQs

  1. Who do I call with questions about yourlens.com?
  2. Can I track my order on yourlens.com?
  3. What is the yourlens.com contact lens guarantee?
  4. Are contact lenses cheaper at yourlens.com?
  5. How do I buy contact lenses from yourlens.com?
  6. How do I return or exchange a yourlens.com purchase?
  7. What are my shipping options at yourlens.com?
  8. Do yourlens.com eye doctors ship to Hawaii and Alaska?
  9. Is it safe to use my credit card at yourlens.com?
  10. How can I edit my account at yourlens.com?
  11. Do yourlens.com practitioners accept vision insurance?
  12. Do yourlens.com eye doctors carry major contact lens brands?
  13. Do yourlens.com eye doctors have access to contact lens promotional offers?

Who do I call with questions about yourlens.com?
If you have problems logging on to yourlens.com, are experiencing problems with ordering or have questions regarding an order, please call Customer Service at 1-800-301-3225.

Can I track my order on yourlens.com?
Currently yourlens.com doesn't offer consumer order tracking. If for some reason your contact lenses aren't delivered quickly to your home or office, contact the yourlens.com eye care professional to confirm the status of your order.

What is the yourlens.com contact lens guarantee?
Yourlens.com eye care professionals strive for 100% customer satisfaction. If you're not 100% satisfied with contact lenses purchased at yourlens.com, contact your eye care professional immediately to discuss your Rx or to replace your contact lenses.

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Are contact lenses cheaper at yourlens.com?
Yourlens.com eye doctors focus on value, not price, which means you get more for your contact lens dollar. In addition, a yourlens.com eye care professional can direct you toward money-saving manufacturer rebates and offer you value-added bundled services.

How do I buy contact lenses from yourlens.com?
First, obtain a user ID and password from a licensed yourlens.com eye care practitioner.

How do I return or exchange a yourlens.com purchase?
When you buy contact lenses online at yourlens.com, you're purchasing contact lenses direct from a participating eye care professional. Contact your practitioner directly if you feel the need to return contact lenses, exchange them or have problems with billing.

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What are my shipping options at yourlens.com?
Most yourlens.com eye care professionals ship contact lenses direct to your home or office within three to five business days. Premium shipping is always an option but costs more.

Do yourlens.com eye doctors ship to Hawaii and Alaska?
Yes, absolutely! It will take a little longer, but all you need is your Rx to order contact lenses anywhere in the U.S.

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Is it safe to use my credit card at yourlens.com?
When you buy contact lenses online from a licensed yourlens.com eye care professional, you rely on that doctor's secure environment to process your credit card purchase, the same way you would do if you were at their practice in person. Authorized yourlens.com eye care professionals have established eye care practices around the country and offer their patients a high level of cyber privacy, security and peace of mind.

How can I edit my account at yourlens.com?
Along with the user ID and password you obtain from a licensed yourlens.com eye care practitioner comes directions on how to edit your account preferences.

Do yourlens.com practitioners accept vision insurance?
Yourlens.com eye care practitioners vary in the insurance carriers they honor. Most accept coverage from major carriers and it only takes one phone call to the practitioner to find out.

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Do yourlens.com eye doctors carry major contact lens brands?
Yourlens.com carries all major soft contact lens manufacturers including Alcon, Bausch + Lomb, CooperVision and more. Plus, many yourlens.com eye care professionals carry hard to find contact lenses and have access to the latest in gas permeable contact lens designs.

Do yourlens.com eye doctors have access to contact lens promotional offers?
Yes, in fact, yourlens.com eye care professionals have access to promotional offers others don't.

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