How to Order

Do I need a contact lens prescription to order contact lenses?
Can I order from any doctor on yourlens.com?
What if I have a problem with my patient ID or password?
Do I save money buying contact lenses online at yourlens.com?
Can I register on yourlens.com without a contact lens Rx?
Need to know more about ordering contact lenses from yourlens.com?

Do I need a contact lens prescription to order contact lenses?
Absolutely! In the U.S., it is illegal to dispense contact lenses without a prescription. The dispensing, safety and sale of contact lenses is regulated by the FDA (Food and Drug Administration), the government agency charged with protecting and promoting public health in America.

Can I order from any doctor on Yourlens.com?
A select few yourlens.com practitioners have opted to keep their practice closed—meaning they only sell to pre-approved patients. 

What if I have a problem with my patient ID or password?
Call the eye care professional from whom you order contact lenses and they will be happy to help. If for some reason the practitioner is unresponsive, please call yourlens.com Customer Service at 1-800-852-8089 for assistance.

Do I save money buying contact lenses online at yourlens.com?
Buying contact lenses online at yourlens.com is about value, not price. Although participating yourlens.com eye care practitioners honor manufacturer’s rebates, offer deals on annual supplies and can occasionally bring their price below that of other mass merchandisers by including bundles of value-added products and services, eye doctors at yourlens.com are licensed eye care professionals, not cashiers, sales assistants or customer service personnel outsourced overseas, which is why you may pay a few dollars more dealing direct with a licensed yourlens.com eye care practitioner.

Can I register on yourlens.com without a contact lens Rx?
No. In order to obtain a patient ID and password from a participating yourlens.com eye care professional, you must have a verifiable contact lens Rx. In order get a contact lens prescription, you must first get an eye exam (which by the way are recommended yearly). You can set an appointment for an eye exam by calling a yourlens.com eye doctor in your area, or obtain your Rx from an eye doctor outside the yourlens.com network.

Need to know more about ordering contact lenses from yourlens.com?
Take a moment and use our Find a Doctor feature to call a participating yourlens.com eye care professional direct to learn more. You can also call yourlens.com Customer Service at 1-800-301-3225 or Contact Us via email. 

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